Thank you for choosing PARAKH. We value every order placed with us and take utmost care in preparing, packing, and dispatching our products.

As our products are food items, returns and refunds are subject to the conditions mentioned below. Please review this policy before placing your order.

1. When Can You Request a Refund or Replacement?

A refund or replacement may be considered only when there is a genuine issue with the order, such as:

The product reaches you in a damaged condition.

You receive a product different from the one you ordered.

The package is visibly opened, broken, leaked, or tampered with when delivered.

Requests outside the situations mentioned above will generally not qualify for a return, refund, or replacement.

2. Reporting an Issue With Your Order

If you receive a damaged, incorrect, or tampered product, please contact PARAKH Customer Support as soon as possible and preferably within 72 Hours of delivery.

For us to properly investigate the matter, you may be required to provide:

Clear photographs of the product received.

Photographs of the outer packaging and shipping label.

A photograph or video showing the condition of the package/product.

Your order details or invoice.

Claims submitted without sufficient supporting evidence may not be eligible for approval.

Claims reported after 72 hours from delivery may not be accepted.

3. Situations Where Refunds or Replacements Are Not Available

Due to the nature of our food products, we cannot normally accept returns or provide refunds/replacements in the following circumstances:

The product has been opened, consumed, or partially consumed.

The product was damaged after delivery because of mishandling or negligence.

The product was stored incorrectly or not consumed within the recommended period.

The customer does not prefer the taste, flavour, texture, or other personal characteristics of the product.

The customer entered an incorrect or incomplete delivery address.

The customer refuses or fails to accept the shipment for reasons unrelated to a product defect or delivery damage.

4. Review and Approval of Claims

Every refund or replacement request will be reviewed by the PARAKH team.

Once the submitted information and evidence have been checked, we will determine whether the request qualifies under this policy.

Where appropriate, PARAKH may request additional photographs, videos, order information, or other details before reaching a decision.

5. Refund Method & Processing Time

If a refund is approved:

The applicable refund will normally be initiated within 7–10 business days.

The amount will generally be returned through the same payment method used for the original purchase.

Any applicable shipping or delivery charges may not be refundable.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

For an approved replacement, PARAKH will arrange dispatch according to product availability and applicable delivery conditions.

6. Delivery-Related Issues

Customers are requested to carefully check the package at the time of delivery.

If the parcel appears significantly damaged, opened, leaking, or tampered with, please document the condition with photographs or video and contact PARAKH promptly.

PARAKH may not be responsible for damage resulting from improper handling, storage, or use after the product has been successfully delivered.

7. Changes to This Policy

PARAKH may revise, update, or modify this Return, Refund & Replacement Policy from time to time to reflect changes in our business practices or applicable requirements.

The latest version published on our website will be considered the applicable policy.

8. Our Commitment

At PARAKH, we are committed to providing quality food products and a reliable customer experience. We review genuine complaints carefully while maintaining appropriate food-safety and hygiene standards.

By placing an order with PARAKH, you acknowledge that you have read and understood this Return, Refund & Replacement Policy.

For any order-related concern, please contact PARAKH through the customer support details provided on our website.